Strategic Planning For Today’s Challenging Business Environment

Customer Service Team Building


Outstanding customer service is key for any successful business. The challenge is to deliver it consistently. CMI’s Customer Service Team Building teaches participants to deliver extraordinary customer service consistently.


  • Techniques to build customer service oriented work groups
  • Exercises to increase awareness about customer service
  • Design and implement customer service programs


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“The exercises forced us to look at how we work together to solve customer issues. We learned how to step back, define a common goal, and determine the best processes and procedures to achieve that goal. It really empowered us to deliver a much better product for the customer.”
~ CMI Client