Quotes of the Week…

“The sad truth is that excellence makes people nervous.” Shana Alexander   “Give them quality.  That’s the best kind of advertising.” Milton Hershey   “In my opinion, what is missing in most organizational dialogue is recreating, validating, and empathizing with what is being said.” Bruce...

Quotes of the Week – February 3rd

“Free your people from bureaucracy, and you’ll find it much easier to enlist their support for culture change.” Price Pritchett & Ron Pound   “First, I no longer believe that organizations can be changed by imposing a model developed elsewhere.  So little transfers to, or even inspires, those trying to work at change in their own organizations.  Second and much more important, the new physics cogently explains that there is no objective reality out there waiting to reveal its secrets.  There are not recipes or formulas, no checklists or advice that describe “reality”.  There is only what we create through our engagement with others and with events.” Meg Wheatley – Leadership and the New...

Quotes of the week – October 21st

“Worse than being blind would be to be able to see but not have any vision.”   Helen Keller   “That’s why my advice has always been to “think positive” and find fuel in any failure.  Sometimes failure actually just gets you closer to where you want to be.  If I’m trying to fix a car, every time I try something that doesn’t work, I’m getting closer to finding the answer.  The greatest inventions in the world had hundreds of failures before the answers were found.”   Michael Jordan – I Can’t Accept Not...

Check this out! Bruce’s Latest Article – “It All Impacts – Just be Nice…” published by Training Magazine!

Our planning session was occurring and there he was.  A Hilton employee quietly entered with copies in his hand.  He was the red headed front desk guy who told me he would make copies.  My plan was during the break to go and pick them up, and then there he was.  Bright, cheerful, and bringing added value.  That put him and the San Diego Hilton Garden Mission Valley on the fast track to be my favorite hotel.  He was nice. The taxi was green…it stands out in my memory as green is my favorite color.  He was early for my six o’clock departure and efficient as the bag ended up in the trunk.  I made a call and then we talked.  He was very much a perfect cab driver.  Car was clean and a Prius.  As I exited at the airport, he fist bumped me, gave me his card, and told me to call when needed.  I will.  He was nice. Read...

Quotes of the week – September 23rd

“You’ll have trouble creating a new culture if you insist on doing it in ways that are consistent with the old one.”   Price Pritchett & Ron Pound   “Unless you view obstacles and problems as opportunities to forward you work, you can seriously limit your effectiveness.”   Bruce...

Quotes for the week of August 21st

“Customer satisfaction is first and foremost a state of mind and action…an every minute of every day obsession.” Charles M. Cawley – former President of MBNA America, Inc.   “You cannot solve problems with the same kind of thinking that you used to create them.” Albert...